Shipping policy
PEN & PENCIL
Shipping Policy
Thank you for shopping with Pen & Pencil. We aim to deliver your stationery items quickly and safely. Please review our shipping policy below.
1. Order Processing
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All orders are processed within 1–2 working days after confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Time
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Within City: Delivery usually takes 1–3 working days.
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Outside City: Delivery may take 3–5 working days, depending on location.
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Delivery times may vary due to weather, courier delays, or public holidays.
3. Shipping Charges
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Shipping charges are calculated based on location and order size.
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Customers will be informed of delivery charges at the time of order confirmation.
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Occasionally, we may offer free delivery promotions.
4. Order Confirmation
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Once your order is placed, you will receive confirmation via phone call or message.
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Please ensure your contact details are correct to avoid delays.
5. Failed Delivery
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If the customer is unavailable at the time of delivery, the courier may attempt delivery again.
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Pen & Pencil is not responsible for delays caused by incorrect address or unreachable contact number.
6. Damaged During Shipping
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If your order arrives damaged, please contact us within 24 hours with details or photos.
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We will arrange a replacement if the issue is verified.
7. Contact Information
For shipping-related questions, please contact us:
Store Name: Pen & Pencil
Phone: 0340-874883
Email: penandpencil215@gmail.com
