Refund policy
PEN & PENCIL
Return & Refund Policy
At Pen & Pencil, we want our customers to be fully satisfied with their purchase. If you are not happy with your item, you may request a return or exchange according to the policy below.
1. Return Eligibility
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Items can be returned within 7 days of purchase.
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Product must be unused, in original condition, and with original packaging.
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Receipt or proof of purchase is required for all returns.
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Items damaged due to misuse, writing marks, or breakage after use are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Used pens, pencils, or opened stationery items
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Customized or special-order products
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Clearance / discounted items (if informed at time of sale)
3. Exchange Policy
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If you receive a defective or damaged item, we will exchange it with the same product (subject to availability).
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Exchange requests must be made within 3 days of purchase.
4. Refund Policy
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Approved returns will be refunded in cash or original payment method.
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Refund will be processed within 3–5 working days after inspection of the item.
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Delivery charges (if any) are non-refundable.
5. Damaged or Wrong Item
If you receive the wrong or damaged product, please contact us immediately with details and proof (photo if required). We will resolve the issue as soon as possible.
6. Contact Us
For any return or refund inquiries, contact:
📍 Store Name: Pen & Pencil
📞 Phone: 0340-8748833
📧 Email: penandpencil215@gmail.com
Pen & Pencil reserves the right to refuse returns that do not meet the above conditions.
